Get Satisfaction, from the content I see on their site is certainly crossing the line with their business model. Instead of ranting myself, I’ll borrow a few rants from 37signals….

The entire dissection of Get Satisfaction is here.

But case in point:
* Get Satisfaction is misrepresenting themselves as an official support site. And virtually blackmailing companies with their statement (“XYZ company has not yet committed to open conversations about their products or services”) that implies that the company does not support their customers & products.

* Get Satisfaction creates a “company” web site for each company they supposedly support, but they are asking for $1200/year to remove your competitor’s advertisements from *your* web page. Doesn’t that seem like blackmail?