Category: Tech Support

Snow Leopard Power Saving Modes

I recently upgraded from Mac OS X 10.4 to 10.6, and noticed that the power saving profiles have disappeared from the menu bar’s Battery Status menus. Luckily, this functionality is still accessible via the command line. Open Terminal and type the following command in order to set the profile to be used when using the […]

Apple brings OpenGl 3 into 10.6.3 Betas

After taking a brief holiday break, Apple managed to release the first developer beta of Mac OS X 10.6.3 last week. Among the 221 code changes, there appears to be some initial support for parts of the OpenGL 3.0 spec, though Apple will have a long way to go before Snow Leopard is OpenGL 3-ready. […]

Why is my computer Dancin’? What is GrooveMonitor?

What is GrooveMonitor.exe? GrooveMonitor.exe is a utility process that is installed as a part of Microsoft Office 2007 (probably the enterprise edition). The GrooveMonitor.exe process service starts up as a part of Windows. GrooveMonitor.exe file can be found under C:\Program Files\Microsoft Office\Office12 What does GrooveMonitor.exe really do? Groove Monitor is a tool that can be […]

Outlook reports that the PST file was not closed properly.

For the past few weeks I have been getting this error, “Microsoft Office Outlook has stopped working.”Then whenever I relaunched Outlook, I got the pop up that said that it was checking the PST file for errors because it was not closed properly. I used the command line option /cleanviews and that still didn’t help. Check to see if […]

Are you Frying an Egg, or cooling your laptop?

As a general guideline, these temperatures are really the maximum I would consider safe for a laptop… 0-104F (40C) = Cold. 122F – 158F [50-70C] = Typical-ish use, still safe. 159F – 185F [70-85C] = Heavy use, consider moving to flat surface, elevating, or cooling it. 185F+ [85]+ = Hot! Go take a break. If […]

Disaster Recovery for File Vault

This assumes that the hard drive is physically intact. Put the drive into a 2.5″ enclosure and hook it up to another Mac. First, attempt to open the Disk Image, by going to the new drive’s USERS folder, and double clicking on the File Vault users disk image (it should be named the same as […]